Company Name: SHIVMICA ONLINE OPC PRIVATE LIMITED
Registered Address: No F4, 218, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu – 600100

1. Overview

At SHIVMICA ONLINE OPC PRIVATE LIMITED, customer satisfaction is very important to us. As we deal in handcrafted items, each product is carefully inspected before dispatch. However, if you receive a damaged or incorrect item, we are here to help.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged during transit.
  • The product received is defective.
  • You received the wrong item.

To be eligible for a return:

  • The request must be made within [Insert Number] days of delivery.
  • The item must be unused and in its original condition.
  • The product must be returned in original packaging with all tags and accessories.
  • Proof of purchase (order number/invoice) must be provided.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products (unless damaged or defective).
  • Items damaged due to misuse or improper handling by the customer.
  • Products returned without original packaging.
  • Clearance or sale items (unless damaged).

4. Return Process

To initiate a return:

  1. Contact us via phone at +91 9538014597 or through our website.
  2. Provide your order number and clear photos of the product showing the issue.
  3. Our team will review your request within 2–3 business days.
  4. If approved, we will provide return instructions.

Returns without prior approval may not be accepted.

5. Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 7–10 business days.
  • Refunds will be issued to the original method of payment.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Replacement Policy

In case of damaged, defective, or incorrect items, we may offer:

  • Replacement of the product (subject to availability), or
  • Full refund if replacement is not available.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund after 10 business days, please contact us.

8. Shipping for Returns

  • If the return is due to our error (damaged/incorrect item), we will arrange or reimburse return shipping costs.
  • In other cases, return shipping charges may be borne by the customer.

9. Contact Us

For return and refund queries, please contact:

SHIVMICA ONLINE OPC PRIVATE LIMITED
No F4, 218, Velachery Main Road
Pallikaranai, Chennai, Tamil Nadu – 600100
Website: https://shivmicaonline.com/